General Terms and Conditions of Use
1. Scope
1.1 These Terms and Conditions (General Terms and Conditions of Use) govern the use of the following services of
leasyro GmbH, Kurfürstendamm 194, 10707 Berlin – hereinafter referred to as the 'Provider':
Provision of an internet-based Software-as-a-Service platform (including AI features)
Provision of custom software development projects
Provision of fashion consultations (online and on-site)
Sale of physical goods (merchandise products, clothing, accessories)
1.2 These Terms and Conditions apply to contracts with customers in Germany (DE), Switzerland (CH) and Australia (AUS).
1.3 Consumers are additionally protected by the mandatory consumer protection rights of the country in which they have their habitual residence.
1.4 Deviating terms and conditions of the customer shall only apply if the provider expressly agrees in writing.
2. Subject matter of the contract
2.1 SaaS services: The provider makes a software solution available to the customer via the Internet that can be accessed via web browsers or a mobile app.
2.2 Custom software development: Development of tailor-made software solutions in accordance with the scope of services agreed in writing.
2.3 Fashion consultation: Individual advice on style, fit and fashion matters, in person or digitally.
2.4 Online shop: Sale of physical goods; product presentation in the shop is non-binding.
2.5 The specific scope of services is determined by the order process, the offer or the contract.
3. Registration and user account
3.1 For SaaS services, creating a user account is required.
3.2 Information must be correct and up to date; access credentials must be kept confidential.
3.3 The customer is liable for all activities under their account.
4. Contract formation
4.1 The contract is concluded when the customer completes the ordering process and the provider confirms the order.
4.2 The contract language is German; an English version can be provided upon request.
4.3 Contract texts are stored and transmitted to the customer in text form.
5. Right of withdrawal for consumers
5.1 DE/EU: 14-day right of withdrawal from contract conclusion (digital content) or from receipt (physical goods).
5.2 AUS: Rights under the Australian Consumer Law remain unaffected.
5.3 CH: No statutory right of withdrawal, unless granted voluntarily.
5.4 Exclusions:
Custom software solutions (§ 312g para. 2 no. 1 BGB)
Consulting services after full performance
SaaS services after the start of provision with the customer's consent
Digital content from the online shop after the download has started
5.5 Sample withdrawal form see appendix.
6. Services, availability, and support
6.1 SaaS availability: 99% annual average, excluding maintenance and force majeure.
6.2 Support by e-mail or ticket system on business days within 48 hours.
6.3 Planned maintenance: at least 24 hours' advance notice.
6.4 For SaaS services, the customer is responsible for backing up their data. The provider creates regular backups but is not liable for data loss caused by the customer or third parties.
7. Special provisions for custom software development
7.1 Scope of services as per the offer/requirements specification.
7.2 Changes require a written agreement; additional costs possible.
7.3 Acceptance takes place after inspection or commissioning. If no written notice of defects is made within 10 business days, the service is deemed accepted.
7.4 Payment schedules according to the offer; performance delay permitted in the event of late payment.
7.5 Copyrights remain with the provider; license to use as agreed.
8. Special provisions for fashion consulting
8.1 Bookings are binding; free cancellation up to 24 hours beforehand.
8.2 No liability for fit or subjective effect.
8.3 Advice is a recommendation, not a guaranteed success.
9. Special provisions for the online shop
9.1 Contract is concluded by order confirmation.
9.2 Prices include statutory VAT, plus shipping costs.
Retention of title until full payment.
Delivery to the address provided by the customer.
Statutory warranty rights apply.
10. Prices, Billing and Price Changes
10.1 Prices according to the current price list.
10.2 Subscriptions billed in advance; price changes announced by email with 30 days' notice.
10.3 An objection entitles both parties to terminate.
11. Contract Term, Renewal, Termination
11.1 Contract term according to the plan/offer.
11.2 Automatic renewal unless terminated 14 days before the end of the term.
11.3 Termination by email or in the customer account.
11.4 The right to extraordinary termination for good cause remains unaffected.
12. Usage Rights
12.1 Non-exclusive, non-transferable right of use for the contract term.
12.2 No reverse engineering, no disclosure or transfer to third parties, unless permitted by law.
13. Prohibited Uses
Scraping, bots, automated data extraction
Circumventing security features
Distribution of malware
Harassing, threatening, or deceiving other users
Infringement of intellectual property
Spam and unauthorized advertising
Use for unlawful purposes or to circumvent competition
Unauthorized use of others' accounts or access credentials
14. User Content
14.1 The customer warrants that they have all necessary rights to uploaded content.
14.2 No unlawful, offensive, discriminatory, harmful-to-minors, or misleading content.
15. Rules for Ratings and Reviews
Reviews must be truthful, experience-based, and free from attempts at manipulation.
16. Mobile App License
Additional App Store terms apply (Apple, Google). Use only within the scope of these Terms and the store terms.
17. Data protection and data processing on behalf
17.1 Processing of personal data in accordance with the privacy policy.
17.2 For B2B: Conclusion of a data processing agreement (DE/EU GDPR, CH-DSG, AUS Privacy Act).
18. AI Policy (Responsible AI Policy)
18.1 Prohibition of using AI features for:
Discrimination, deception
Emotion recognition in sensitive environments
Unlawful biometric collection
Social Scoring
Impermissible profiling
18.2 Violations may result in suspension, termination, and legal action.
19. Third-party content and links
No liability for third-party content, unless there is knowledge of infringements.
20. Changes to services and interruptions
Feature extensions, changes, or settings may be made for justified reasons; customers will be informed in a timely manner.
21. Warranty and liability
21.1 Consumers: statutory rights.
21.2 Businesses: liability limited to foreseeable damages for slight negligence.
21.3 AUS: These Terms do not limit statutory rights under the Australian Consumer Law, including non-excludable guarantees for acceptable quality, fitness for a particular purpose, and supply within a reasonable time.
21.4 Specific exclusions:
Software development: no liability for defective customer specifications
Fashion advice: no liability for subjective results
Online shop: no liability for improper use of the goods
22. Dispute resolution
22.1 EU consumers: option to use a consumer arbitration board.
22.2 AUS: Dispute resolution under the Australian Consumer Law.
23. Applicable law and jurisdiction
23.1 German law, without prejudice to mandatory consumer protection rights of the country of residence.
23.2 Jurisdiction for businesses is the provider's place of business.
24. Final Provisions
The invalidity of individual provisions does not affect the validity of the remainder of the contract.